Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition, Home & Personal Care, Professional Hygiene, Paints & Coatings and Wood Protection.
- With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D; centers, all committed to our customers’ success.

Customer Service Expert - Barcelona

As a Customer Service Expert, you will play a vital role in delivering exceptional customer experiences by managing the end-to-end order fulfillment cycle. Acting as a key interface between customers, sales, and internal teams, you will ensure seamless order processing,



proactive issue resolution, and optimized delivery performance.

This role offers the opportunity to contribute directly to customer satisfaction and operational excellence while collaborating across functions in a fast-paced, general environment.

Essential Job Functions:
- Coordinate order fulfillment, shipment, and dispatch with plants, warehouses, logistics partners, and production planning teams
- Act as the primary point of contact for customers, handling order changes, inquiries, and issue resolution promptly and effectively
- Collaborate with cross-functional teams (Sales, Product Management, Quality, Logistics) to resolve delays, backorders, returns, and service issues
- Maintain accurate records in SAP and ensure data integrity within order management systems
- Manage import/export documentation, shipping processes, and complex logistics routing
- Track, analyze, and improve customer servic

📌 Customer Service Expert (Barcelona)
🏢 Arxada
📍 Barcelona