This role serves as the operational hub connecting global branches, after-sales teams, and logistics partners — ensuring parts availability, order accuracy, and supply chain efficiency across the region. Operations Planning & Core Operations - Drive monthly and annual overseas spare parts operation plans; decompose business targets into actionable milestones and track full-cycle execution. - Deliver and report on core operations including inventory turnover, parts availability rate, order fulfillment rate, and on-time delivery performance. Order Management & Warehouse Operations - Own end-to-end spare parts order processing: order verification, inventory allocation, picking/packing coordination, and delivery tracking. - Standardize warehouse workflows (receiving, put-away, picking, packing, shipping) to ensure accurate, on-time, and complete order delivery with full closed-loop process management. - Oversee daily warehouse operations, maintain inventory accuracy through cycle counts and reconciliation, and ensure compliance with safety and quality standards.



Stakeholder Coordination & Issue Resolution - Act as the primary operational contact for integral overseas branches, ensuring timely response to orders, inquiries, and escalations. - Partner closely with overseas after-sales teams to identify operational bottlenecks in ordering, inventory allocation, and logistics. - implement standardized corrective actions to continuously elevate global after-sales service quality. Data-Driven Inventory Optimization - Leverage multi-dimensional data (warehouse inventory levels, installed machine base, parts failure rates, historical order trends, seasonality) to optimize demand forecasting and replenishment strategies. - Continuously refine inventory structure, reduce stock backlog and obsolescence, and improve overall inventory efficiency and cost performance. Supply Chain Collaboration - Collaborate with overseas manufacturing sites and third-party logistics (3 PL) providers t

📌 Head of Operations (Santander)
🏢 Midea
📍 Santander