Looking for an Customer/Technical Support Engineer (XDR/KOI) for a long term contract position to work on Cortex XDR Support Team based in Madrid. Resolve Break/Fix technical support cases, handling configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web.
Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
Work directly with ETAC and Engineering to get customer issues resolved
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
Have a thorough understanding xqziphu of software release and bug cycles
Ability to collaborate with high-performing internal and outsourced teams
📌 IT Knowledge Engineer (Coslada)
🏢 Infotree Global Solutions
📍 Coslada
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