The Customer Service Sales Area Manager oversees the post-sales customer portfolio across Spain, ensuring a high-quality customer experience throughout the E80 system lifecycle.
They build strong customer relationships, identify new business opportunities, and drive continuous service improvement. The role includes regular customer and site visits, performance monitoring, follow-up on overdue payments, and the management of critical issues, always with a focus on safety and operational continuity.
Working closely with Sales and Operations, they enhance the service offering based on market needs and are responsible for the annual sales budget, forecast updates, and a business plan designed to improve service quality and achieve sales and margin targets.
Responsibilities
1. Technical-Commercial Oversight and Strategic Management
Regular site visits and field presence: Visit customers and their installations on a regular basis in a technical-commercial advisory role to ensure service excellence, gather direct feedback, and strengthen relationships,
while consistently sharing a visit report with the customer.
Periodic customer calls: Conduct regular calls with customers to check on ongoing activities and offer support, without immediate commercial intent, to build trust and demonstrate reliability and closeness.
Customer communication management: Communication with customers may be delegated to Customer Service Operations only under normal conditions; in the event of critical issues, responsibility reverts to the CSAM, who defines the strategy and manages the situation.
Anticipate customer needs: Reach out at appropriate times to support budget planning (e.g., recurring activities, technical upgrades, obsolescence, contract renewals).
Collaborate to improve processes and services: Work with customers to improve processes and services by gathering suggestions, managing complaints, and initiating internal escalations when necessary.
Create synergy with n
📌 CS Sales Area Manager (Barcelona)
🏢 E80 Group
📍 Barcelona
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