About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO consultancy, dedicated to bridging top-tier talent with world-class organizations across Europe. We specialize in sourcing professionals for high-demand roles, providing a seamless transition for those seeking career growth within the dynamic Customer Support Services industry.
Job Overview
We are currently seeking a highly motivated professional to join our team in Sofia for a Swedish Speaking Support Specialist position in Bulgaria. This is a unique opportunity to advance your career in the Customer Support Services sector while enjoying a comprehensive, fully-paid relocation package to one of Europe's most vibrant emerging tech hubs.
Key Responsibilities
Deliver exceptional omnichannel customer support to Swedish-speaking clients within the Customer Support Services industry.
Maintain high levels of customer satisfaction by resolving inquiries with precision and professionalism.
Act as a brand ambassador, ensuring all communications align with our premium quality standards.




Collaborate with internal teams to identify and resolve recurring product or service issues efficiently.
Stay updated on internal product knowledge to provide accurate and technical assistance to end-users.
Meet and exceed individual and team KPIs through proactive problem-solving and service excellence.
Document all customer interactions in the CRM system accurately, contributing to our operational data integrity.
Native or fluent Swedish (spoken and written) skills are essential for this role.
Valid EU passport or a valid work permit for Bulgaria.
Previous experience in the Customer Support Services industry is considered a significant advantage.
Strong digital literacy and the ability to multitask across various software platforms.
Excellent communication and interpersonal skills, fostering positive relationships with customers.
Passionate about exploring international opportunities and

📌 Swedish Speaking Support Specialist (España)
🏢 Mercier Consultancy Group
📍 España