Looking for your next career challenge? Or just poking around? Whether curiosity or ambition brought you here, Avantio could be exactly what you’re looking for

Who are we?
We don’t want to bore you with another endless company biography. Here’s a quick snapshot of what we do We build cloud-based software to help vacation rental agencies manage and distribute their properties in our all-in-one tool . Moreover, we create custom websites for our clients.
Want to know more? Here you can get to know us better

But technology and innovation are just a part of it. The real engine behind Avantio is our people . We’re a Valencian Saas company with a integral mindset and +200 professionals from +28 different nationalities . Our HQ is located in sunny Valencia , we recently opened an office in Mexico, and we have a sales team working remotely from Florida (USA) .
What brings us together? Our experience, professionalism, and passion for what we do.
Ready to join the team?

What you’ll be doing (and who with)
- Respond to customer requests via email, chat and video call.




- Manage these requests and resolve them as soon as possible or pass the report on to the technical team for resolution.
- Follow up on incidents and ensure customer satisfaction.
- Once your knowledge of the product is more advanced: upgrade plans, post sales, module activation.
- Support the team in other markets as needed.
- Translation of online support for new launches (on demand).
- Support at customer events in the market.
- Support in market development and system adaptation.

What are we looking for?
- Proven experience in Customer Experience, or Customer Support roles (ideally within SaaS, or Tech)
- Native or bilingual in Spanish and English
- Proactive root-cause analysis skills to resolve escalated customer issues
- Proficiency with CRM, ticketing, and CX platforms (ideally with hands-on Intercom experience)
- Proactive and positive attitude, and service oriented
- You are a technology geek. If you k

📌 Customer Experience Advocate (España)
🏢 Avantio
📍 España