The Application Support Engineer (L2)provides advanced application and operational support for production environments, acting as a bridge between frontline (L1) support, engineering teams, internal departments, and external suppliers.Manage support tickets (INC / SRQ / PRB / CHG).
~Conduct root cause analysis for recurring incidents.
~Experience in Application Support / Production environments.
~ServiceNow, Jira).
~Understanding of ITIL processes and service management frameworks.

Knowledge of IP networks, IoT devices, and VPN technologies.
~Experience with monitoring and troubleshooting tools.
~Excellent English communication skills (written and spoken).

Team-oriented with good communication skills.




~Integral Collaboration:Work collaboratively with stakeholders around the globe.
~Benefit from continuous training, coaching, and talent development programs.
~Social Benefits: flexible compensation (transport tickets, training, private insurance), etc.
~Hybrid Model of work (Monday to Friday 5pm-1am; 3 days of remote work).
~We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.
$$ [email protected]=gieseckede&career;_job_req_id=27650&career;_ns=job_application

📌 Application Support Engineer (España)
🏢 Giesecke + Devrient Mobile Security TCD Iberia
📍 España