The purpose of this role is to drive and oversee the delivery of the assigned projects to ensure that the objectives are clearly defined and achieved within the agreed time, cost and quality constraints.
Job Description:
Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience leveraging technology for marketing and driving innovative customer relationships.
We are currently looking for a Project Manager to join our team
Main duties:
Provide support in the pre-sales tasks of assigned accounts: solution design, estimation, planning, and assumptions. Share with the project team the client's vision, objectives, and expectations.
Assign and supervise team tasks, managing assignments, vacations, and absences during the project.
Manage project progress to ensure deadlines, scope, and budget are met.
Facilitate change requests to ensure all parties are informed of schedule and budget impacts.
Provide visibility of project progress to the client and Customer Success Manager (CSM). Lead follow-up meetings and steering committees.




Alert operations management of potential deviations. Establish communication and risk mitigation plans.
Monitor all incoming and outgoing project documentation. Ensure project deliverables adhere to quality standards.
Lead project demos for the client.
Lead the resolution of issues arising from project implementation.
Lead the relationship and pursue customer satisfaction regarding the project.
Ensure project objectives are met. Evaluate the project afterward and identify successful and unsuccessful project elements.
Responsible for sending customer satisfaction surveys regarding the project.
Identify potential Up & Cross-Selling opportunities for the account.
Lead team retrospectives and identify potential internal improvements.
Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills.
Experience needed:
+5 years of experience

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