Our common goal
As part of our International Customer & Sales Support team, you will ensure a seamless order-to-delivery process for our customers, partners, and Sales teams. You will act as a central coordination point across multiple functions, helping to deliver the high level of service and reliability that defines the Vitra customer experience. In this role, you will contribute to strong customer relationships while supporting the successful delivery of our products in an international environment.
What you can expect
Manage the end-to-end order-to-delivery process, ensuring timely fulfillment and high service quality
Process customer orders for new products and spare parts in SAP
Act as a central point of contact for the sales teams, international partners, and customers
Monitor customer orders and shipment schedules
Coordinate production and delivery dates with production planning and internal stakeholders
Clarify technical product-related questions between customers and production teams
Assess feasibility and calculate pricing for customized product requests,
including customer fabric enquiries
Organize transportation in collaboration with freight forwarding partners
Prepare invoices as well as credit and debit notes and support complaint and return handling
How you can convince
Completed commercial or technical education
3+ years of experience in Customer Support, Sales Support, or Order Management within a B2B environment
Strong customer and service orientation combined with a high sense of ownership and accountability
Resilient, versátil, proactive, and capable of working effectively in an international environment
Strong organizational and coordination skills with a structured and solution-oriented approach
Solid technical affinity and the ability to understand product specifications and customer requirements
Experience working with ERP systems; SAP user knowledge is an advantage
Excellent communication skills in Spanish and English
Enjoy working a
📌 Professional Customer (Madrid)
🏢 Vitra
📍 Madrid
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.