Job Description Summary
Do you have a passion for helping others and ensuring customers have the best experience possible? We have fantastic opportunities to join as multilingual customer service representative where you can support customers from across the globe.
Cigna is a leading provider of group healthcare and wellbeing programmes for employees of multinational organisations. In this position, you will be responsible for the contract administration and client communication for designated client relationships in the Contact Center.
What are your main responsibilities?
In this role, you’ll be able to impact the lives of the people reaching out to us. With your strong knowledge of services, active listening skills, you assist them with any of their queries around their medical plan. Your human touch, listening skills and empathy give the help and reassurance to the customer.
KEY AREAS:
Communication management in day-to-day queries of our clients and insurers through different channels mainly telephone, but written communication as well (email, letter, fax)




Documenting every interaction concisely and completely while following the internal procedures.
Handling queries efficiently and resolving customer issues in aim to provide first time resolution.
Maintain quality standards for every procedure according to internal directives.
Following through on established procedures and guidelines to efficiently address customer inquiries.
Handling medical issues, in collaboration with our medical consultants
When needed, put your language skills at work to translate different documents.
The work planning will be your guide to ensure priorities are correctly dealt with and we keep our service performance on track.
Able to handle complaints and analyse them, identifying root causes that might lead to the improvement of customer satisfaction and forwarding them to the correct department.
Your critical eye easily spots possible improvements, and you share them with your manage

📌 Customer Service Representative (Madrid)
🏢 Cigna Healthcare
📍 Madrid