Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
Why we need this role
Join a team of highly skilled and passionate customer support engineers, taking full responsibility for resolving customer faults and technical challenges related to Colt’s Packet & SDN products and services. This role includes end-to-end ownership, task coordination, and managing relationships with network partners and internal teams to ensure a seamless customer experience.What you will do
Proactively monitor, troubleshoot, and resolve faults across a pan-European MPLS infrastructure and a range of IP services, ensuring SLAs are met.
Act as the single point of contact for customers, providing clear updates and professional support.
Work closely with vendors, field engineers, and 3rd-level support teams to manage escalations and complex issues.
Maintain accurate incident records and generate technical reports when required.
Identify and implement solutions to recurring problems in Packet & SDN networks.
Support software upgrades in collaboration with vendors and internal teams.
Participate in a 24/7 shift pattern to ensure round-the-clock support for our customers.
What we're looking for
We’re seeking a highly skilled and proactive Network Engineer with expertise in Layer 1, 2, and 3 services and technologies. The adecuado candidate will have a strong technical background, excellent problem-solving, and a passion for delivering exceptional customer support.
Understanding of IP Fundamentals and various Protocols, including BGP, EIGRP, OSPF, ISIS.
Working experience with implementing, diagnosing and troubleshooting IP Access, MPLS and VPN solutions across a pan European network.
Understanding and working experience with SDN - SD-WAN technologies.
Understanding the provisioning and maintaining of IP, Ethernet and Optical services across Backbone Networ