Description

A continuación se detalla todo lo que necesita saber sobre lo que implica esta posibilidad, así como lo que se espera de los solicitantes.
*Please note: This position can be based in any of the following corporate offices: MAN11 Manchester, MAD12 Madrid, LHR140 London

Are you passionate about improving the customer experience? Do you strive to design and deploy customer‑centric solutions that drive measurable results? Does coordinating across teams and countries sound exciting? If so, we are looking for a Sr. Manager to focus on reducing Concessions in EU Operations. You will manage large‑scale programs that improve the customer experience and find ways to positively surprise our customers with our services.

We are looking to hire an experienced leader to join the EU Quality leadership team, with background in Amazon Operations. As a Sr. Manager, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.



Achieving such aspirational goals will require insisting on the highest standards, developing and iterating on new processes, and driving continuous improvement activities internally and externally. You will build collaborative relationships with numerous teams (operations, tech, and corporate) to identify solutions and to create and execute a Delivery Experience project roadmap. You will also prepare and execute regular program updates to senior management on a weekly and monthly basis.

The successful candidate will have a true operational hands‑on approach and strong leadership skills. This position involves regular interactions with senior leadership (VP+) and at Director level across EU. The candidate will need to be comfortable communicating robustly whilst also working directly with various functional teams and individuals at all levels of the organization across the Amazon network.

Key job responsibilities

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- Customer‑Focus: Develop a thorough understanding

📌 Sr. Manager Ops Concessions, EU Quality, EU Quality (Madrid)
🏢 Amazon
📍 Madrid