The Client Engagement Manager (CEM) is the primary point of contact for SBS/Mid-Market Clients throughout their entire journey—from onboarding through live payroll operations.
The role focuses on building a strong HCM Client relationship, ensuring a smooth transition to ADP, processing accurate monthly payrolls and acting as a trusted partner to resolve issues and drive compliance.

As an individual contributor, the CEM works closely with client practitioners and BU stakeholders, including leaders from Sales, Implementation, Service, and R&D.;
The CEM works collaboratively within a POD team model with peers to provide scalable, consistent, and expert client support.

Key responsibilities:
Client Relationship Management & Satisfaction
- Partner with Sales to capture Client future needs
- Serve as the main contact for Clients during onboarding, live payroll and HCM operations phases.
- Ensure client satisfaction scores, achieve payroll accuracy, and meet all payroll deadlines consistently.
- Provide client guidance and training on payroll best practices and iHCM functionalities.




- Foster strong client relationships to ensure high satisfaction and trust.
- Work within a POD model to share client responsibilities, knowledge, and ensure continuity of service.
- Participate in contractual commercial & new business activities.

End-to-end Payroll Delivery & Technical Expertise
- Perform end-to-end payroll processing accurately and on time, ensuring compliance with local legislation.
- Guide clients through data migration, configuration, testing, and go-live support.
- Troubleshoot payroll discrepancies, technical issues, and support client queries.

Issue Resolution & Escalations
- Manage escalations, service reviews, billing, and backlog items as part of client support.
- Empowered to make decisions within defined parameters to resolve client issues promptly.

Continuous Improvement
- Collaborate with domain experts to optimize processes and support continuous improvements

📌 Client Engagement Manager (Barcelona)
🏢 Adp
📍 Barcelona