G+D makes the lives of billions of people around the world more secure. We shape trust in the digital age with built-in security tech in three segments: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our collaboration within G+D.

We are the reliable partner for all challenges resulting from the Internet of Things. We offer a complete connectivity portfolio for mobile network operators, automotive manufacturers, technology companies such as chip and module manufacturers as well as transport and logistics providers. Our portfolio includes highly secure solutions in the area of connectivity & IoT, from classic SIM, eSIM and iSIM, to the associated embedded operating systems and life cycle management, through to services for general connectivity and IoT solutions.



Do you want to actively shape the digital transformation with us?

Key Objectives:
- End-to-end ownership of incidents and service requests.
- Ensure SLA and KPI compliance.
- Enable L1 teams and improve First Contact Resolution (FCR).
- Promote continuous improvement initiatives.

Key Responsibilities:Service Operations & Ticket Management
- Manage support tickets (INC / SRQ / PRB / CHG).
- Act as Incident Manager when required.
- Ensure SLA compliance and proper prioritization.
- Handle customer communication and escalations.
- Perform troubleshooting and technical issue resolution.
- Conduct root cause analysis for recurring incidents.
- Escalate issues to L3 when necessary and follow through to resolution.
- Maintain proper documentation and contribute to knowledge sharing.

Qualifications:Education and Experience
- Telecommunications, Engineering, or related background.
- Experience in Applicatio

📌 Application Support Engineer (Sant Joan Despí)
🏢 Giesecke+Devrient
📍 Sant Joan Despí