Dispatch Agent:
Ensure successful and high-quality service delivery by effectively supporting business with general projects.

Your benefits:
- Unlimited employment contract
- Onboarding program
- Buddy program
- International job opportunities

Your skills:
- Fluent Spanish
- Ability to work independently
- Quick comprehension
- B2 English

Your tasks:
- Be the contact person for customers and service technicians
- Administer and schedule service technicians in the field, taking into account
- product and customer knowledge as well as temporal and spatial availability
- Ensure customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency
- Handle escalations




- Ensure service documentation and update if necessary

Be part of us:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

📌 Dispatch Agent (Madrid)
🏢 Hemmersbach
📍 Madrid