About the role This is a part/full-time, on-site, job position at ApartEasy. ApartEasy is a Barcelona-based vacation rental management company. Were looking for a proactive, organized, and guest-focused person to join our team as a Guest Relations Specialist, ensuring our guests have a smooth, memorable stay while keeping our properties running seamlessly. Responsibilities * Manage guest reservations across booking platforms (Airbnb, Booking.com, etc.). * Provide guest support before, during, and after their stay (via chat, email, and phone). * Coordinate check-in and check-out processes, including remote/self check-in tools. * Handle guest requests and resolve issues promptly and professionally. * Schedule and oversee cleaning and maintenance teams between stays. * Maintain accurate records of bookings, incidents, and property status. * Collaborate with the operations team to improve guest satisfaction and review scores.



Requirements * Fluent in English and Spanish. * Strong organizational skills and attention to detail * Comfortable using digital tools/software (PMS, channel managers, messaging apps) * Problem-solving mindset and ability to stay calm under pressure. * Flexibility to work 1 in every 3 weekends (typical in hospitality) * Valid work permit in Spain. Nice to have * Previous experience in customer service, hospitality, or tourism. * A third language (French, German, Italian,..) What we offer * Competitive salary, commensurate with experience. * Annual bonus. * Annual training voucher to support your growth. * Job contract. * Adaptable schedule: part-time or full-time available. * Friendly, close-knit team environment. * Opportunity to grow within the company.

📌 Guest Relations Specialist (Barcelona)
🏢 ApartEasy
📍 Barcelona