Role purpose
The Program Manager owns a key client program end to end, making sure Bureau Veritas operations deliver against the client’s requirements, agreed KPIs and service expectations. The role sits between the client, Key Account Management / CRM, technical consultants and global operations, and keeps the program aligned across the network.
Program Manager CPS
Role purpose
The Program Manager owns a key client program end to end, making sure Bureau Veritas operations deliver against the client’s requirements, agreed KPIs and service expectations. The role sits between the client, Key Account Management / CRM, technical consultants and global operations, and keeps the program aligned across the network.
It is not primarily a client-facing role. Around 75% of the work is internal — coordinating with operations and laboratories, preparing documentation, running training and resolving issues — with the remaining ~25% spent engaging the client to understand expectations and close gaps.
Key Responsibilities
Program & KPI management
- Monitor program KPIs (service delivery,



turnaround time) on a daily/weekly basis and report on performance.
- Track deviations and drive laboratories and operations to correct them until KPIs recover.
- Produce performance summaries, dashboards and ad-hoc analysis for internal stakeholders and, when requested, the client.

Internal coordination & operations (~75% of the role)
- Work hand-in-hand with integral operations, laboratories, KAMs, CRM and technical consultants to keep the program running to client standards.
- Translate client requirements into clear operational instructions and ensure they are deployed correctly across the BV network.
- Build strong working relationships with operational teams across countries and cultures.

Client engagement (~25%)
- Understand the client’s expectations, requirements and initiatives.
- Engage with the client to clarify requirements, close service gaps and align on priorities.

Issue management

📌 MANAGER (Lugo)
🏢 Bureau Veritas | Marine & Offshore
📍 Lugo