If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you
Job responsibilities
As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers andaccommodationsuppliers of all over the world, always ensuring a high level of customer service.
Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.
If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you
Job responsibilities
As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers andaccommodationsuppliers of all over the world,
always ensuring a high level of customer service.
Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.
Requirements
- Spanish: C2 level. Also required advanced (C1) English
- Excellent communication and inter-personal skills both written and spoken
- User friendly PC skills: Office 365, CRM Database, and other internal platforms.
- A problem-solving and solution-driven mentality
- A positive, motivated mindset that will help you deal with some tricky customer problems
- Goal-oriented work approach
- An open mind to changing priorities and business processes
- Affinity withAccommodationplatforms
- Experience within customer service or contact center environments will be valued.
Desirable Skills
- Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
📌 Spanish and English speaking Customer Service Representative for Booking (Barcelona)
🏢 TP
📍 Barcelona
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.