Description
We are seeking a 3P Manager to oversee third-party carrier partnerships and optimize our pickup and returns network across Europe, with a focus on driving Amazon Last Mile (AMZL) volume into third-party pickup point networks. This role is critical to delivering exceptional customer experience by continuously improving processes, streamlining the end-to-end customer journey, and driving operational excellence across our partner ecosystem. You will be responsible for managing commercial carrier relationships, coordinating with AMZL operations to ensure seamless package flow into 3P pickup networks, identifying opportunities to enhance service quality, and implementing data-driven solutions that reduce friction points throughout the pickup and returns experience. The ideal candidate will combine strong analytical capabilities with customer-centric thinking to transform how customers interact with our network, ensuring every touchpoint is optimized for convenience, speed, and reliability.
Description
We are seeking a 3P Manager to oversee third-party carrier partnerships and optimize our pickup and returns network across Europe, with a focus on driving Amazon Last Mile (AMZL) volume into third-party pickup point networks. This role is critical to delivering exceptional customer experience by continuously improving processes, streamlining the end-to-end customer journey, and driving operational excellence across our partner ecosystem. You will be responsible for managing commercial carrier relationships, coordinating with AMZL operations to ensure seamless package flow into 3P pickup networks, identifying opportunities to enhance service quality, and implementing data-driven solutions that reduce friction points throughout the pickup and returns experience. The adecuado candidate will combine strong analytical capabilities with customer-centric thinking to transform how customers interact with our network, ensuring every touchpoint is optimized for convenience,
📌 3P Manager, Amazon Pickup and Returns Points (Madrid)
🏢 Amazon
📍 Madrid
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