The vibe …
At Soho House culture is everything and we believe that our Houses are only as good as the people who work within them. Whether it’s a private members’ club, hotel, restaurant, spa or gym each of our sites has its own style and atmosphere. We aim to make sure that all our guests and members have a great time and we firmly believe it’s our people who make that happen.
- Serve as the primary contact for members, addressing enquiries, resolving concerns, and delivering personalised support.
- Maintain a strong presence in key areas of the club to engage with members and enhance their overall experience.
- Support onboarding of new members, including welcome communications, tours, and orientation.
- Maintain accurate member records in the CRM system, ensuring timely updates on preferences, interactions, and feedback.
- Assist with the coordination of member events, reservations, private bookings, and special requests.
- Work closely with front-of-house, events, and operations teams to ensure seamless service delivery.
- Actively gather and log feedback from members,



escalating suggestions or issues to relevant departments.
- Champion the club’s values, brand tone, and member-first approach in every interaction.
- Monitor and support member engagement initiatives, including retention programs, loyalty communications, and satisfaction tracking.

What We Are Looking For...
A successful Member Relations for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.
- 2+ years in a hospitality, concierge, membership, or guest relations role
- Exceptional interpersonal and communication skills
- Polished, professional demeanour with a genuine service mindset
- Strong administrative skills and experience using CRM or database systems
- Ability to stay calm and resourceful under pressureHigh attention to d

📌 Member Relations (Barcelona)
🏢 Soho House
📍 Barcelona