Embat is one of the fastest-growing FinTech scale-ups in Europe. Founded in 2021, we are on a mission to redefine how mid-market and enterprise companies interact with their money. We don't just offer visibility; we provide the financial operating system for the modern era.
The Evolution:
From SaaS to Infrastructure — we've moved beyond being a platform to becoming a powerhouse of financial services. We are building EmbatOne, our own banking infrastructure designed to bridge the gap between traditional banking and seamless digital operations. And with TellMe, our proprietary AI financial assistant, we are empowering CFOs and treasury teams to query complex data and get real-time insights through natural language, turning manual reporting into an archaic memory.
Scale & Impact:
The Team: 150+ exceptional individuals working from our hubs in Spain, UK and DACH, united by a culture of high performance and radical ownership.
The Volume: Our transaction engines handle massive, high-volume payment flows for multinationals,
ensuring security and resilience in every cent moved.
The Backing: Backed by tier-1 investors including Creandum, Samaipata, 4Founders Capital and VentureFriends. With a recent €30M funding round, we're entering our next stage of growth—scaling internationally, expanding our product portfolio, and building the team that will shape the future of treasury management.
What will you do?
Lead and follow-up all the customer’s doubts and issues.
Understand the customer’s needs as a feedback for the improvement of the platform.
Development of the proper knowledge base for customers.
Proactive problem resolution, developing and consolidating strong relationships with customers and internal stakeholders.
Work closely with the following teams: product, marketing, sales and implementation.
Process optimization and improvement.
Own, coordinate and solve technical issues generated by the use of Embat, acting as the primary escalation poi
📌 Customer Experience Associate (Madrid)
🏢 Embat
📍 Madrid
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