Mandarin Oriental has experienced exponential growth in the development of The Residences at Mandarin Oriental, in combination with hotels, to form complex mixed-use and stand-alone projects. Integral to the growth of the Mandarin Oriental footprint, Residences are a new paradigm, and as such require focused operational expertise. In addition to the goal of delivering superior experiences and services to Residences owners, Mandarin Oriental is focused not only on the management of the Residences common areas to the very high standards our guests have become accustomed, but to continually improving our relationship with Residence owners over the long term.
STRATEGIC INTENT
The mission of this position is for the incumbent to assume full responsibility for all aspects of residential services, concierge operations, and the lifestyle experience of our residents during both the pre-opening and post-opening phases.
The idóneo candidate will be proactive, creative, and resident-centric, with a strong focus on excellence and operational efficiency.
They must consistently keep the residents’ perspective in mind when delivering services and products and always represent the brand with professionalism and integrity. This role also serves as a key development opportunity for operations-focused professionals aspiring to advance into positions within Group Residences or Hotel operations across MOHG projects.
The incumbent is expected to demonstrate tenacity, creativity, flexibility, and unwavering commitment to ensure a successful residential launch, strategic positioning, and continued operation — all delivered on budget and on time.
Scope Of Position / Summary
The Lifestyle Attendant is responsible for the organisation, coordination, monitoring and maintaining of their shift to ensure a smooth and efficient operation of all the exclusive Amenities including the Fitness Center, Spa facilities, the indoor and outdoor pool, the meeting room, the lounge areas,
📌 Lifestyle Agent (Madrid)
🏢 Mandarin Oriental
📍 Madrid
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