Operations & Client Support Coordinator - Marine NanoTech
Location: Palma de Mallorca
Company: Marine NanoTech
Employment: Full-time
Salary: Depending on experience
Marine NanoTech is looking for an organised, proactive and professional Operations & Client Support
Coordinator to join our team in Palma de Mallorca.
This is a varied role sitting between operations, client communication and administration. You will help ensure projects run smoothly from an administrative perspective while providing clear and professional communication to our clients throughout the process.
Key Responsibilities
Client Communication
● Act as a point of contact for clients during active and completed projects.
● Manage client communication once projects have received the internal green light.
● Provide professional updates and coordinate information between clients and our internal teams.
● Follow up with clients regarding outstanding invoices and payments.
Warranty Management
● Coordinate incoming warranty requests and manage the internal warranty process.
● Gather the required information from clients and operational teams.
● Maintain accurate records and follow warranty cases through to resolution.
● Handle client communication relating to warranty cases in a professional and timely manner.
Operations & Reporting
● Liaise closely with project managers and operational teams to collect project information.
● Prepare and maintain operational reports.
● Ensure relevant documentation and information is properly recorded and communicated internally.
● Follow up with team members to ensure required information and documentation is received on time.
Accounting Support
● Communicate with the accounting team regarding invoices and client accounts.
● Follow up on outstanding client invoices.
● Maintain clear records of payment-related communication and escalate issues when necessary.
About You
We are looking for someone who is:
● Highly organised with strong attention to detail.
● Confide