About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading organizations. We pride ourselves on delivering bespoke career opportunities that empower professionals to thrive in global environments, particularly through our sought-after French-speaking jobs across the continent.
Job Overview
We are currently searching for dedicated professionals to join our team as French Speaking Customer Experts for a Tech Leader position in Greece. This role sits at the heart of the telecommunications industry, where you will provide expert guidance and technical support to users, ensuring an unparalleled customer experience within one of the most vibrant job markets in Europe.
Key Responsibilities
Deliver high-quality support to French-speaking customers regarding telecommunications services and technical inquiries.
Troubleshoot and resolve complex connectivity and hardware issues for a world-leading technology brand.




Maintain a deep understanding of evolving telecommunications products to provide accurate and efficient solutions.
Foster long-term customer loyalty through professional, empathetic, and expert-level communication.
Document all interactions accurately within the CRM system to ensure seamless service continuity.
Collaborate with international teams to refine internal processes and enhance service quality standards.
Participate in ongoing training to stay ahead of advancements within the general telecommunications sector.
Native or fluent French (spoken and written) is mandatory for this role.
Proficiency in English to effectively collaborate within our international telecommunications support teams.
Valid EU passport or a valid work permit to legally work in the European Union.
Strong technical aptitude and a genuine passion for the telecommunications industry.
Exceptional communication skills with a focus on problem-solving and customer satisfaction.
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📌 French Speaking Customer Experts for a Tech Leader (España)
🏢 Mercier Consultancy Group
📍 España