Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.
What do we offer?
Exoticca is a leading travel platform in Europe and North America, offering exciting, memorable, and affordable travel experiences in over 65 locations
We're looking for experienced customer service professionals to join our team as "Customer Support Agent", at one of today's fastest-growing travel companies.
You'll be helping our customers before they depart and while they are in-destination to ensure we provide a differentiating level of customer service to set Exoticca apart
This is an exciting opportunity to utilize and develop your customer service skills in exchange for a highly competitive salary and limitless progression opportunities
What will you do?
Provide pre-departure, in-destination, and post-trip customer support:
Handle customer contacts across channels including inbound calls, chats and cases, emails and chats
Provide destination and trip information
Help with visas and country-specific entry requirements
Add or remove excursions
Make cancellations, service amendments and refund requests
Provide information about land and flight services
Help to solve confusion or problems with customer bookings
Support customers with flight delays or cancellations
Provide information about daily activities whilst in destination
Manage communication about crisis situations
Takes full ownership and accountability for problem
📌 Customer Service Agent (Barcelona)
🏢 Exoticca
📍 Barcelona
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