About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with world-class employers in the BPO and technology sectors. With a reputation for excellence, we specialize in placing high-performing professionals in dynamic roles, including exclusive French-speaking jobs across Europe.
Job Overview
We are currently seeking a passionate gaming enthusiast to join a leading global studio as a French Speaking Player Support Specialist in Sofia, Bulgaria. This French Speaking Player Support Specialist position in Bulgaria offers a unique opportunity to build your career within the fast-paced Gaming & Esports industry while enjoying a fully supported international move.
Key Responsibilities
Provide high-quality technical and gameplay support to the general Gaming & Esports community via live chat, email, and social media.
Troubleshoot technical issues related to game performance, connectivity, and account security for French-speaking players.
Maintain an in-depth, up-to-date knowledge of game mechanics, patches,



and tournament events to assist users effectively.
Collaborate with developers and community managers to report emerging trends, bugs, or player feedback from the francophone market.
Foster a positive player experience by maintaining professional, empathetic, and culturally relevant communication.
Engage with the Gaming & Esports ecosystem by contributing to forum discussions and supporting local events where applicable.
Meet and exceed performance KPIs to qualify for your monthly performance bonus.
Native or fluent French (spoken and written) is mandatory for this role.
Strong English proficiency to navigate internal systems and team communications.
Valid EU passport or a valid Bulgarian work permit.
A genuine passion for the Gaming & Esports industry is highly desirable.
Exceptional problem-solving skills and a player-first mindset.
Availability for rotating shifts as required by the

📌 French Speaking Player Support Specialist (España)
🏢 Mercier Consultancy Group
📍 España