About Kunak
Kunak designs and manufactures advanced solutions for air quality monitoring, including gas and particle analysis systems. Our technology helps cities, industries, and environmental organizations measure, understand, and improve air quality.
With customers in over 80 countries, Kunak combines hardware, software, and data to deliver reliable, high-quality environmental insights that support better decision-making.

Role Mission
Your mission is to ensure customers achieve real value from Kunak solutions, driving product adoption, retention, and account growth.
You will act as a trusted advisor, helping customers use our technology effectively and turn data into actionable insights.

Key Responsibilities
Onboarding & Activation: Ensure a smooth start and fast time-to-value
Support setup, configuration, and initial training
Adoption & Value: Monitor product usage and detect gaps
Guide customers on best practices and key features
Help customers interpret data and extract insights
Account Management: Build strong relationships with key stakeholders




Identify risks and ensure high renewal rates
Growth: Detect upsell and cross-sell opportunities
Collaborate with Sales to expand accounts
Training & Enablement: Deliver training sessions
Improve documentation and onboarding materials
Customer Feedback: Act as the voice of the customer internally
Identify improvements in product and processes
Collaboration:Work with Technical Office, Support, Product, and Sales teams

What We Measure
Customer retention & churn
Product adoption and usage
Customer satisfaction (NPS / CSAT)
Expansion (upsell / cross-sell)

Profile
Degree in Engineering, Environmental Sciences, Chemistry, or similar
2–5+ years in Customer Success, Technical Account Management, or similar
Strong technical understanding (data, sensors, environmental monitoring…)
Ability to translate technical concepts into customer value
Excellent communication and analytical skills
Proactive, organized, and customer-focus

📌 Customer Success Manager (Pamplona)
🏢 Kunak Technologies
📍 Pamplona