Customer Accounts Advisor - Weymouth, DT4 9GH, United Kingdom
If you're passionate about delivering excellent customer service and enjoy finding practical solutions, we'd love to hear from you. As a Customer Accounts Advisor within the South Region, across Dorset,Devon and Cornwall, you'll help customers manage their accounts by providing guidance, resolving queries and helping them access the right support.
What you'll be doing
Working alongside our Customer Accounts Officers, you'll support the day to day management of customer accounts by handling low level rent arrears, garage and recharge debts, customer refunds and housing benefit overpayments. You'll also work with local authorities to update housing benefit entitlements and process any overpayments.
You'll communicate with customers by phone, email, letter, text and in person, taking the time to understand their circumstances, answer account queries and signpost them to additional support where needed. You'll also ensure customer information is kept accurate and up to date on our systems.
About you




We're looking for someone who genuinely enjoys helping people and is committed to delivering excellent customer service. You'll build positive working relationships with customers, colleagues and external agencies.
You'll have excellent written and verbal communication skills, strong attention to detail and be confident using Microsoft Office and CRM systems. You'll enjoy working as part of a team, while also managing your own workload effectively.
You'll need a adaptable approach to meet the needs of our customers, including local and regional travel. A full UK driving licence and access to your own vehicle for work purposes are essential.
What's in it for me?
We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:
- Flexible worki

📌 Customer Accounts Advisor (El Grove)
🏢 Aster Group
📍 El Grove