About the role
The Customer Success team is primarily responsible for acting as a bridge between the company and stakeholders on the customer side. The idea is to increase customer lifecycle value by starting small like with a free trial or test project, adding value, and building trust. The Enterprise CSM role is critical in this process, as this role will be the primary owner of one of Inspectorio’s largest accounts, acting as the voice of the customer internally, while also acting as the spokesperson for Inspectorio with the client.

The responsibilities of this role will be split into two primary categories, Relationship Management and Program/Project Management. The adecuado candidate is able to operate Autonomously and deliver Excellence across both aspects of this role.
What you'll do
Manage a portfolio of key customer accounts and help drive CS metrics such as GRR, NRR and Adoption.
Build and deepen executive relationships with customers through QBRs (Quarterly Business Review), MBRs and regular check ins.




Present a company 360 view of customers’ key performance metrics and health score.
Propose, develop and lead the execution of adoption plans and corrective action plans, successfully prescribe impactful solutions.
Influence long-term strategic direction to C-level executives and serve as a supporting business partner.
Ensure the health of the account remains high at all times by producing documents, meetings, presentations, reports, and webinars.
Ability to establish and grow in senior-level relationships (Directors, VP, etc.) being seen as a trusted advisor.
Build and deepen relationships with customer stakeholders by delivering top-notch services.
Inform account strategy in generating and developing business growth opportunities, working collaboratively with leaders, and Product.
Negotiate with stakeholders both internal and external to arrive at optimal solutions to resolve client business problems.
Drive business development, forecast accurately and achie

📌 Enterprise Customer Success Manager (España)
🏢 Inspectorio
📍 España