About Us

Wonderbly Group is home to three brands: Wonderbly, whose personalised books have helped over 13 million readers discover themselves at the centre of their own story, Historic Newspapers, whose Original Newspapers and personalised keepsake books let customers explore history dating back to 1912, and our newest adventure: Plucky Books, which leverages the power of AI to connect the world together through laughter. From our London, UK studio, we've spent years perfecting the art of personalised storytelling.

Behind all of this are our incredible freelance Customer Support teams, delivering top-of-the-class support from around the world.

Customer Support Angel/Agent - Seasonal Freelance Role (Holiday 2026)

Every year, the holiday season brings a wave of customers wanting updates on their orders, and we grow our team of Customer Support Angels and Agents to make sure every single one gets a warm, effective, and helpful reply.

This freelance role is a great fit if you're not relying on it as a main source of income or looking for full-time work.



Hours aren't fixed or guaranteed, so it's perfect for stay-at-home parents, students, or anyone looking for some seasonal extra, with real flexibility to set your own availability around the rest of your life.

A bit about the role:

Seasonal contract, mid-October through mid-January, with the possibility of returning in future seasons
100% remote. Work from home, or anywhere within our eligible regions (see below)
Freelance / self-employed basis, on a zero-hours arrangement. Hours are not guaranteed, and will vary week to week based on customer demand.
Hours are based on ticket volume, typically lighter in October and November, ramping up to 15-20+ per week in December.
All of our customer support is 100% email based. You'll be mainly helping customers with questions about their orders and our books.
Paid training is provided to get you set up and confident before jumping into supporting customers solo.
Rate starti

📌 Customer Support Angel/Agent (España)
🏢 Wonderbly
📍 España