About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading global brands. We take pride in facilitating life-changing career opportunities, specifically specializing in high-demand Portuguese-speaking jobs across the European landscape.
Job Overview
We are currently seeking a motivated professional for the Portuguese Speaking iRobot Support Specialist position in Bulgaria. This role is a unique chance to join the innovative world of consumer electronics, providing expert technical guidance and premium service to clients within the smart home technology sector.
Key Responsibilities
Provide high-level technical support for advanced consumer electronics, specifically focusing on iRobot automated solutions.
Assist customers via phone, email, and chat, ensuring high satisfaction levels and technical resolutions.
Troubleshoot connectivity and hardware issues for smart home devices in a professional, efficient manner.




Maintain comprehensive knowledge of the latest product updates within the competitive consumer electronics industry.
Contribute to a positive brand image by delivering personalized, solution-oriented interactions.
Collaborate with international teams to refine support procedures and improve the overall customer experience.
Accurately document customer interactions and technical cases in the integral CRM system.
Native or fluent Portuguese (spoken and written).
Valid EU passport (mandatory).
A genuine passion for consumer electronics and smart home technologies.
Strong problem-solving abilities and a customer-centric approach.
Excellent communication skills in both Portuguese and English.
Availability for an on-site assignment in Sofia, Bulgaria.
What We Offer
Competitive Monthly Salary
Fully Paid Training
Health Insurance
Fully Paid Relocation Package (flight, transfer, hotel)
Monthly Performance Bonus
Modern office environment in the heart of Sofia

📌 Portuguese Speaking iRobot Support Specialist (España)
🏢 Mercier Consultancy Group
📍 España