About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations across Europe. We take pride in our bespoke approach to talent acquisition, ensuring that professionals find meaningful career growth within the most dynamic industries, including travel and tourism.
Job Overview
We are currently sourcing candidates for a prestigious Portuguese Speaking Customer Expert for Booking.com position in Greece. If you are passionate about travel and possess exceptional communication skills, this is your opportunity to join one of the most exciting jobs in Greece, where you will facilitate unforgettable travel experiences for general customers.
Key Responsibilities
Provide world-class support to Booking.com travelers and partners, ensuring seamless travel arrangements.
Manage inquiries via phone, email, and chat with a focus on resolving travel-related issues efficiently.
Maintain a high level of customer satisfaction by delivering professional, empathetic,



and solutions-oriented service.
Handle booking modifications, cancellations, and special requests within the travel sector accurately.
Collaborate with international team members to maintain the high service standards expected in the travel industry.
Contribute to the continuous improvement of customer service processes and workflows within the Booking.com ecosystem.
Document interactions precisely in the CRM system to ensure historical data integrity for all bookings.
Native or fluent Portuguese (spoken and written) is absolutely essential for this role.
Valid EU passport or work permit for Greece is mandatory.
Professional proficiency in English to communicate within our international environment.
Proven passion for the travel industry and a customer-centric mindset.
Excellent problem-solving skills and the ability to thrive in a fast-paced work environment.
Strong digital literacy and the ability to navigat

📌 Portuguese Speaking Customer Expert for Booking.com (España)
🏢 Mercier Consultancy Group
📍 España