Your tasks
- Active support of the Store Manager and direct representation during their absence, ensuring the smooth commercial and operational running of the store.
- Co-responsibility for staff scheduling, planning and controlling of business processes, and preparation of statistics, reports and evaluations.
- Take ownership of stock and order management, including stock planning, preparing and placing orders, monitoring incoming and outgoing goods, returns and transfers, and ensuring stock accuracy.
- Maintain and develop the CRM and client database, ensuring contacts, follow-ups and opportunities are kept up to date.
- Coordinate monthly stocktaking and the annual inventory, ensuring discrepancies are followed up and resolved.
- Ensure the store is consistently well presented, organised and aligned with TASCHEN brand standards.
- Proactively develop sales outside the store, identifying new clients and business opportunities through prospecting, outbound calls and emails, client follow-up and visits.
- Build, maintain and expand a portfolio of clients,



including private collectors, corporate clients, interior designers, architects, art and luxury professionals and other relevant contacts.
- Active sales of TASCHEN publications, including Collector’s Editions and Photo Prints, both in-store and through direct client outreach.
- Follow up on sales opportunities and develop long-term customer relationships, with a strong focus on repeat and higher-value sales.
- Create positive buying experiences through personalised, service-oriented customer care.
- Support the management and development of employees, including daily coordination and delegation of tasks.
- Organise and support TASCHEN events, including book signings, book presentations, author talks and other relevant events.
- Develop external partnerships and commercial opportunities that can generate new clients, visibility and sales for the store.

Your profile
- Proven experience in a similar position, ideall

📌 Retail Operations Coordinator Madrid (España)
🏢 TASCHEN
📍 España