Job Title
Customer Support Agent (French and Italian speaker)
Summary:
We are looking for a French and Italian-speaking Customer Support Agent to join our customer support team serving travel agencies across the French and Italian markets. In this role, you will provide first-level support to travel agencies using the Amadeus GDS system and related products. You will assist customers through phone, live chat, and portal-based cases, helping resolve queries efficiently while delivering a high standard of customer service.
Key Responsibilities:
Serve as the first point of contact for Amadeus customers, mainly travel agencies, providing product and solution support by phone, email, the Amadeus Customer Portal, and remote tools.
Understand customer needs quickly and deliver effective solutions in a timely manner, applying workarounds when necessary to minimize service disruption.
Maintain clear and proactive communication with customers throughout the resolution process.
Collaborate with colleagues, senior team members, and stakeholders to ensure the best possible customer experience.




Escalate service-impacting issues and keep management informed when customer satisfaction or service quality may be affected.
About the Ideal Candidate
Hands-on experience using at least one Integral Distribution System (GDS), preferably Amadeus, Galileo, or Sabre, is essential.
Strong knowledge of reservations, fares, ticketing, and travel-related workflows will be highly valued.
Good knowledge of the MS Office suite (Excel, Word, PowerPoint).
Professional proficiency in French and Italian is required.
A strong team player who enjoys collaborating with colleagues, sharing knowledge, and contributing to a positive and supportive work environment.
Positive attitude, willingness to learn, and a proactive approach to challenges and change.
Customer-focused mindset with an understanding of business and commercial impact.
Ability to work effectively in a multicultural and international environmen

📌 Customer Support Agent (Barcelona)
🏢 Amadeus
📍 Barcelona