Your Impact
This position calls for someone who possesses a good background and works proactively to drive results. This person is a self-starter, adaptable, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment.
- Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
- Work directly with ETAC and Engineering to get customer issues resolved
- Publish Technical Support Bulletins and other user documentation in the Knowledge Base
- Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
- Have a thorough understanding of software release and bug cycles

Your Experience




- BE/B.Tech engineering, equivalent technical degree or equivalent
- years relevant experience in an international reporting environment
- Ability to work in a dynamic, fast moving and demanding environment
- Ability to collaborate with high-performing internal and outsourced teams
- Efficient team player
- Good knowledge and experience with system
- Well versed with GoogleSuite and MS Office applications
- Knowledge and experience in network/Cybersecurity industry a plus
- English level of B2+

📌 Technical Support Engineer (Chamartín)
🏢 Infotree Global Solutions
📍 Chamartín