At Gi Group , we are currently recruiting a Customer Service Operations Associate to join Agilent in Barcelona. You will work in an international, fast-paced environment, ensuring an excellent end-to-end customer experience through strong operational support and order management.

Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto.

Your mission
Manage customer interactions, support order processing, and ensure timely resolution of inquiries and operational issues. You will act as a key link between customers and internal teams (Sales, Contracts, Supply Chain/Logistics, Finance, IT).

Key responsibilities
- Customer interaction & support: act as the primary point of contact via email/phone/internal systems;
provide professional, accurate and timely communication.
- Order management: process and monitor customer orders in ERP systems (SAP preferred) ;
validate pricing, quantities, delivery terms and contract references;
manage updates/changes (cancellations, reschedules).
- Contract & pricing support:



identify and escalate discrepancies between contract terms and system pricing.
- Issue resolution & escalation: resolve order-related issues (e.G., backorders, delivery delays, billing errors), manage complaints and follow up through closure;
escalate complex cases to the right teams.
- Cross-functional coordination: collaborate with internal stakeholders to align customer expectations with operational capabilities.
- Data accuracy & compliance: maintain accurate customer/order data;
ensure compliance with policies and contractual terms;
support audits/documentation needs.
- Continuous improvement: identify inefficiencies and suggest improvements;
support implementation of new tools/processes (e.G., SAP/automation initiatives).

Requirements
- Bachelor’s/Master’s degree (or equivalent).
- Previous experience in customer service, order management or operations (shared service / centralized operations experi

📌 Customer Service Operations Temporary (España)
🏢 Gi Group
📍 España