Experteer Overview
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In this role you lead and develop a team of Renewal Sales Specialists to drive retention, renewal readiness, and lifecycle engagement. You will collaborate with sales and partner teams to maximize customer lifetime value, manage renewal opportunities, and identify growth within existing accounts. You’ll shape customer adoption strategies and forecast performance to deliver measurable results. This is an opportunity to influence renewal outcomes at scale within a global tech leader.
Compensaciones / Incentivos
• Lead, coach, and develop Renewal Sales Specialists to meet retention and renewal targets
• Set objectives, KPIs, and development plans with regular performance reviews
• Foster a high-performing, trained culture with recognition and ongoing development
• Drive customer engagement strategies to improve adoption, retention, and renewals
• Proactively manage upcoming renewal opportunities and mitigate risks
• Collaborate with Sales, Business Development, Vendor, and Partner teams to maximize CLV
• Monitor renewal pipelines, provide forecasting and performance reporting
• Promote adoption of Customer Lifecycle Services and lifecycle best practices




• Identify expansion opportunities within existing accounts
• Attend customer, partner, and internal meetings to strengthen relationships and outcomes
Responsabilidades
• Experience leading customer success, renewals, account management, or retention teams
• Knowledge of adoption, engagement, expansion, and renewal best practices
• Proven ability to drive team performance and deliver measurable business results
• Strong communication, coaching, and stakeholder management skills
• Experience managing pipelines, forecasting, and performance metrics
• Ability to motivate, develop, and lead teams in a fast-paced environment
• Strong analytical and xqbhyrx problem-solving capabilities
• Understanding of partner-led customer engagement models and customer lifecycle methodologies
• IT industry experience, ideally in cloud, software, subscriptions, or technology solutions
• 2-3 years in a Team Leader, Supervisor, or Management role preferred
• Professional proficiency in English
• Experience working in international or multicultural environments is an advantage
Requisitos principales
• Hybrid work model
• Life insurance
• Private health insurance
• Continuous learning (LinkedIn Learning)
• Wellbeing program (Leap Program)
• Discounts and perks

📌 Customer Lifecycle CoE Sales Manager (Barcelona)
🏢 TD Synnex
📍 Barcelona