We are seeking a highly skilled and proactive Salesforce Support Engineer to join our team.
Es esencial asegurarse de que cumple con los requisitos como solicitante para este puesto; por favor, lea atentamente la información a continuación.
We're hiring only in these locations: Poland, Portugal, Spain, Serbia, Montenegro, Argentina, Uruguay
Key responsibilities
- Hypothesis-driven debugging with incomplete information and time pressure
- Clear written communication with clients while an incident is still open
- Sound judgment on when to escape and when to keep investigating
- Comfort switching between initiative work and interruptions
- Genuine autonomy working with teams across time zones
Requirements
- Salesforce Loyalty Management, with hands-on implementation or operational experience, not just certification
- Strong Salesforce platform depth: data model, security model (profiles, permission sets, sharing rules), Flow, SOQL, and the ability to read Apex without necessarily writing it
- Client-facing production support: incident triage, severity assessment, escalation judgment, working under SLA
- Integration troubleshooting: REST and SOAP, asynchronous processing, retries,



idempotency, and an understanding of how systems fail rather than only how they work
- Log analysis and error correlation across multiple systems
Strongly preferred
- Sumo Logic or an equivalent observability tool (Splunk, Datadog)
- Copado or a comparable Salesforce release management tool; Git and Bitbucket with a defined branching strategy
- Salesforce CLI and SFDX
- Large Data Volumes: data skew, indexing, governor limits at real scale
- Performance and load testing experience (Scale Center, Scale Test, or equivalent) xqbhyrx
- ServiceNow or a comparable ITSM platform
Nice to have
- Marketing Cloud, Experience Cloud
- AI-assisted development tooling
- Certifications: Advanced Administrator, Platform App Builder, progress toward Application Architect
Benefits:
- Salesforce certification program with bonus opportunity
- Co-working spaces and offices for collaboration
- Team activities
- Versátil PTO policy
- Healthcare
- Paid sick leaves, parental leaves, and volunteer days
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📌 Aquiva, Europe - Senior Salesforce Administrator (Barcelona)
🏢 Aquiva and Hapi
📍 Barcelona