Experteer Overview
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As Director, Partner Success, you will shape the global strategy to maximise performance and engagement across WebBeds' chain partnerships. You’ll work with cross‑functional teams and strategic partners to deliver measurable value, drive commercial growth, and strengthen key accounts. You’ll use data-driven insights to identify opportunities, build scalable frameworks, and support sustainable growth for the global chain portfolio. This is a leadership role with a strong focus on governance, accountability, and delivering tangible business outcomes.
Compensaciones / Beneficios
• Lead the global partner success agenda for chain partnerships ensuring consistent value delivery and commercial performance across key accounts
• Develop and run structured optimisation programmes focused on availability, pricing competitiveness, conversion, content quality, production growth, and distribution effectiveness
• Own the analytical view of chain partner performance and translate data into actionable insights, priorities, and recommendations
• Collaborate with Strategic Account Managers and Directors to develop account success plans and identify growth opportunities
• Partner with Connectivity, Sales, Revenue, Operations, Finance, and Data teams to remove barriers and improve partner performance across the portfolio
• Create dashboards, scorecards, business reviews, and executive reports that provide visibility of risks, opportunities, progress, and commercial impact
• Drive improvements in onboarding, connectivity quality, contract activation, rate loading, mapping,



and overall bookability across chain properties
• Establish performance metrics, operating frameworks, and governance processes to ensure effective execution of optimisation initiatives
• Support senior leadership with strategic initiatives, executive reporting, priority management, and tracking of key commercial objectives
• Represent Partner Success in strategic internal forums and partner-facing meetings with a data-led perspective on performance and opportunities
• Lead, coach, and develop the Partner Success team, fostering accountability, collaboration, continuous improvement, and measurable business outcomes
Responsabilidades
• Minimum 8 years of experience in partner success, account management, commercial operations, hospitality distribution, or related field
• Leadership experience managing global or regional teams
• Strong experience in performance management, commercial analytics, xqbhyrx account optimisation, and strategic partner management
• Advanced analytical skills with experience developing dashboards, scorecards, and executive reporting
• Strong understanding of hotel distribution, connectivity, revenue generation, pricing, and commercial performance drivers
• Exceptional stakeholder management with ability to influence senior leaders and cross-functional teams
• Strong communication and presentation skills translating data into actionable insights
• Proven ability to lead teams, drive accountability, and deliver measurable commercial outcomes
• Strong project management and organizational skills in a fast-paced integral environment
• Fluent English
• Experience in travel technology, hospitality distribution, or global chain partnerships is highly desirable
Requisitos principales
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📌 Head of Partner Success (Palma)
🏢 WebBeds
📍 Palma