At Procare Health, a Spanish pharmaceutical laboratory with international reach, we are dedicated to the research and development of natural and scientifically proven solutions for women's health and well-being.

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We’re looking for a reliable, multi-lingual International Customer Service representative to join our team. If you are customer-oriented, organized, and would like to be part of a fast-growing international pharmaceutical company, we want to hear from you!

As a Customer Service Assistant, you will be responsible for managing customer orders and enquiries, ensuring efficient service throughout the entire order-to-delivery process. You will work closely with the Supply Chain and Finance teams to guarantee customer satisfaction and the smooth handling of daily operations.

What you’ll do:

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- Monitor orders throughout the entire process, from receipt to final delivery and manage the communications with customers .

- Prepare all documentation for international transport and customs, respond to enquiries from customers in a professional and timely manner.

- Ownership of Invoicing and collections process.

- Coordinate with the relevant internal teams to ensure smooth order fulfilment.

- Prepare and manage commercial and administrative documentation.





- Maintain accurate and up-to-date customer and order information in the company’s systems.

- Prepare affiliates weekly sales reports.

- Manage Affiliates Monthly closing, including invoicing and inventories reconciliation.

- Identify opportunities to improve internal processes and enhance the overall customer experience.

What we’re looking for:

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- Education or training in Business Administration, Commerce, Customer Service, or a related field.

- Fluent Spanish and English, both written and spoken.

- A good level of Italian and/or German would be an advantage.

- Previous experience in Customer Service, order management, administration, or a similar position will be valued.

- Good knowledge of Microsoft Office.

- Strong communication and organizational skills.

- A customer-focused, proactive, and solution-oriented mindset.

- Attention to detail and the ability to work effectively with different departments.

What we offer:

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- Permanent contract.

- Flexible working hours and remote working on Fridays.

- Health insurance.

- A positive, collaborative, and dynamic work environment.

- The opportunity to grow professionally within a fast-growing international pharmaceutical company. xqbhyrx

If you are a customer-focused professional with strong organizational skills and would like to contribute to a company committed to improving women's health, we look forward to receiving your application!

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📌 Customer Service Assistant (Castelldefels)
🏢 PROCARE HEALTH
📍 Castelldefels