Title: Social Assistant.
Location: Syria / Deir Ezzor – Tibni PU
Department: Protection.
Reporting to: Protection Officer.
Close Date: 25 August 2026
Job Profile
The Social assistant will work as part of the women and girls safe space or Protection Unit, and will beresponsible for providing direct case management for the survivors of Violence against women and girls,making referral and conducting Non structured awareness raising sessions to conflict-affected and displacedwomen and girls and survivors of Violence against women and girls, as part of RI’s expanded protectionprogram in Syria, The Social assistant will operate under technical guidance from protection officer andProtection Coordinator and report directly to the Protection Officer.
Key responsibilities
Accountability and Complexity
This role implements survivor-centered case management services, coordinating community engagementactivities, and maintaining data confidentiality, demonstrating high discretion and problem-solving skills in acomplex and sensitive environment
Case Management
Identify and implement timely, survivor-centered, and age-appropriate case management services to allclients at RI-supported WGSS, health facilities, and mobile clinics, ensuring strict adherence toProtection guiding principles.
Follow up on cases to ensure timely delivery of services throughout the standard phases of casemanagement and work closely with the protection coordinator on sensitive cases.
Utilize Protection data management tools and systems to record client information, maintainingconfidentiality, and use aggregate data to improve service delivery.
Identify available services and coordinate referrals based on the survivor’s consent, advocating foradditional confidential services and supporting the development and utilization of referral pathways forViolence against women and girls’ cases.
Community Engagement and Awareness
Create and maintain a welcoming and safe environment at RI WGSS, health facilities,



and Protectionunites, working closely with community health workers (CHWs) to ensure awareness of services andfacilitate referrals.
Assist in the dissemination of information, education, and communication materials integrated intohealth-related awareness activities, and assess the knowledge and utilization of health and otherservices available for women and girls.
Maintain positive relationships with women committees, community mobilizers, and other communitybasedgroups to ensure their involvement in WGSS and PU activities.
Conducting Non structured awareness raising sessions to conflict-affected and displaced women andgirls and survivors of VAWG (Violence against women and girls).
Training and Capacity Building
Engage in training sessions conducted by Protection officer and Protection coordinator.
Raise awareness among beneficiaries about available mental health and protection services.
Participate in relevant training sessions to enhance skills and knowledge in the field.
Coordination and Collaboration
Work with the protection officer to develop and oversee WGSS/PU activities, support capacity building andcoordination in the field, and maintain a collaborative relationship with all organizations working in thecontext to facilitate referrals and joint activities.
Monitor the hotline, ensure referral paths, service maps are updated, and advocate with organizations toprovide additional confidential services to WGSS clients, in accordance with Protection and survivorcentered approach guiding principles.
Attend required meetings and trainings,



and work closely with the protection officer/admin officer to ensureeffective coordination.
Reporting and Data Management
Assist in collecting data and statistics related to the activities of health workers and share with theMonitoring and Evaluation Assistant, following internal procedures.
Complete monthly activity reports, attend weekly case review meetings, and develop and maintain workplans to achieve target indicators.
Collect data through case management tools and data management systems, ensuring the higheststandards of data protection and confidentiality.
Person Specification
Skills, knowledge and expertise required for the role.
Essential criteria
Bachelor’s degree in relevant field (Social Work, Psychology, Sociology, Gender Studies, etc.) and 2 year ofrelevant experience
Experience in counseling, social work, women’s health, or another related field
Clear understanding of and interest in the wellbeing of women and girls, and supporting their healing afterthe experience of violence
Understanding of case management, psychosocial support and life skills programming to promote survivorhealing and recovery
Fluent Arabic language communication skills required (both oral and written)
Demonstrated understanding of and ability to maintain confidentiality and respect for clients
Positive and professional attitude, including ability to lead and work well in a team setting
Strong ability to maintain composure, prioritize work under pressure, and work in a difficult environment
Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, Windows operating systems
Organized and able to independently manage multiple tasks under strict deadlines.
Ability to think critically and creatively.
Desirable criteria
Knowledge of oral and written English is desirable
Proficiency in Excel, is preferred
Good analytical, problem-solving skills and attention to details
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📌 Social Assistant - Tibni (Soria)
🏢 Relief International
📍 Soria