About the Company Serrala is the global leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications. Our solutions streamline all working capital-related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments. Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse integral community. Join us as we lead the future of finance automation About the Role Customer Success is a core pillar of Serrala's revenue organization. The Customer Success & Operations Manager is responsible for ensuring the success, stability, growth, and operational excellence of the Standard Segment portfolio in DACH.
It requires a highly structured, data-driven, and commercially aware professional who can drive measurable business impact in a multi-product Saa S environment.



This is a high‐visibility role with significant cross‐functional exposure and direct contribution to Serrala's growth and 3 R performance (Retention, Revenue, Referenceability). Lead churn mitigation plans in partnership with Account Management and Consulting. Customer Success Pipeline Ownership Own CS-qualified pipeline generation for the Standard Segment in DACH. Track, forecast, and report on CS‐sourced pipeline performance.
Operations & Program Governance Define and lead operational initiatives supporting the Standard segment. Establish KPIs and dashboards for retention, pipeline, and operational performance. Ensure CRM hygiene, forecasting discipline, and structured monthly reporting. Customer Health & Data Discipline Oversee automated health scoring combining adoption, engagement, support and renewal likelihood. Use data insights to prioritize customer interventions and focus areas. Ensure structured documentation and CRM data accuracy across the portfolio. Cross-Fu

📌 Standard customer success (Madrid)
🏢 Serrala
📍 Madrid