Descripción del trabajo
Experteer Overview In this role you provide technical support to Smiths employees on personal computing and related software, ensuring quick resolution and high satisfaction. You’ll handle incidents across BIS services, collaborate with vendors, and support Windows devices and mobile devices. You’ll contribute to implementing new technologies and BIS initiatives while maintaining service levels. This position offers cross-site collaboration and travel to support Smiths locations, with a focus on dependable, user‑centered IT support.
Compensaciones / Ventajas
Provide on‑site and desk‑side IT support with professional, detail‑oriented service
Provision and manage personal computing devices per BIS standards
Support Windows OS (10/11), laptops/desktops/workstations, and mobile device support
Deliver 2nd/3rd line remote support to Smiths employees
Log, triage, and resolve incidents within BIS SLTs and service desk system




Monitor incident resolution to meet SLAs and report trends to Global Service Desk Manager
Assist in deploying new technologies and BIS initiatives
Support manufacturing environments with hand scanners and label printers
Collaborate with Client Services Supervisors, regions, and BIS projects
Create and maintain policy documents and training plans
Travel to other Smiths sites as required
Responsabilidades
Customer service oriented IT support experience
Experience with hardware, software, OS, networking, remote connectivity, workstation management
Experience with Windows 10, LAN/WAN, Microsoft 365 products (Teams, Azure, Outlook)
Ability to learn quickly and follow written/oral instructions
Strong multi‑tasking and prioritization abilities
Effective communication and collaboration skills
Knowledge of ITIL service delivery processes
Bilingual Spanish/English
Willingness to travel to other sites
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📌 Client Services (Hybrid Gsd Role) (Madrid)
🏢 Smiths Group
📍 Madrid