Fifty5Blue is a global leader in media measurement and analytics, operating in more than 80 countries. Our independent, hybrid cross-media audience measurement combines trusted audience panels with large-scale data to establish a single, coherent view across platforms and markets. This gives content owners, advertisers, agencies and platforms the clarity and confidence to develop content and plan advertising decisively.
With deep expertise across general media systems, we design integrated, comparable measurement frameworks that support a more consistent and accountable media market.
Job Title: Tech Support Lead – CRM & PMA
Employment Type: Permanent
Area: IT – Development
LI-Hybrid #LI-EH1
* This is a full-time permanent position, based in our Madrid office. We operate on a hybrid working arrangement and require a minimum of 2 days in the office. We welcome all applications from those with the legal right to live and work permanently in the EU, without requiring VISA sponsorship now or in the future.
We are redesigning our global operating model and processes,



enabled by the rollout of a new global CRM platform (Microsoft Dynamics 365 – Customer Service and Field Service) and a panellist-facing application (the Panel Member App, PMA). This programme will fundamentally reshape how we engage, manage, and scale our panel community—improving data integrity, operational efficiency, and the overall panel member experience. As part of this transformation, we are building a global L1/L2/L3 support capability to ensure stability, performance, and adoption across markets.
Lead management, development and day-to-day L2/L3 support operations across CRM, Panel Member App and integrations in a live production environment
Diagnose and resolve complex issues across distributed systems (CRM, mobile, APIs, backend and data layers), using logs, monitoring tools and telemetry, and perform root cause analysis across application, integration, data, infrastructure or security domains
Act

📌 Tech Support Lead (Valencia)
🏢 Fifty5Blue
📍 Valencia