Job Description:

An opportunity for Service & Performance Manager - General Services has arisen in Getafe (Madrid)

Responsabilities

Restore the operational performance, KPI achievement, and contract compliance of the catering and vending services.
Comprehensive management of Office Services in Getafe.
Cross-functional support to other general services and FMRE Spain service lines.
The goal is to ensure efficiency, cost control, excellence in the employee experience, and continuous improvement.

Main Responsibilities

Catering & Vending - Getafe
Monitoring and improvement of KPIs (quality, satisfaction, incidents, service times, etc.).
Supervision of contractual compliance and SLAs with suppliers.
Analysis of consumption data, trends, and optimization opportunities.
Definition and implementation of continuous improvement plans.
Budget management and cost control.
Audit coordination.
Action plan management.
Adherence to applicable regulations and standards.

Office Services - Getafe

Daily operational management of general office services.




Supplier coordination and contract monitoring.
Budgetary control of the area.
Supervision of proper service operation.
Incident response and agile problem resolution.
Cross-functional Support to General Services and other Service Lines - Waste, Cleaning & Landscaping, Transport, Others
Support in monitoring supplier compliance.
Reporting.
Service audits.
Participation in meetings.
Implementation of control and monitoring tools.
Definition and implementation of continuous improvement plans.
Project leadership.

Skills

Education: * Degree in Engineering or similar, EQF Level 7 (Master's level).
Availability to travel
Up to 3 years of experience in supplier management.
Experience in KPI management and data analysis.
Experience in vendor and contract management.
Proficiency in Microsoft and Google analysis tools.
Project management.
Knowledge of SLAs and service contracts.
Personal Skills:
Results-oriented.
Analytical skills.
Negoti

📌 Service & Performance Manager - General Services (Temp Agency) (Getafe)
🏢 Airbus
📍 Getafe