This job is with Epson Europe B.V, an inclusive employer and a member of myGwork – the largest general platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
La descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes.Your mission:
Do you have a passion for Industrial and Large Format Print?
Are you an experienced Field Engineer?
We would love to hear from you
Working as part of Industrial Print team you will provide field service, installation support and training to Epson end users for all commercial and industrial (C&I;) products across Spain and Portugal.
What you will do:
- Evaluate and report on suitability of installation sites prior to installation
- Carry out the successful completion of installation and commissioning of Epson C&I; products at customer sites, based on the terms and conditions outlined in the customer sales or commissioning agreement.
- Directly support C&I; customers and end users,



helping to identify and resolve technical problems with C&I; products
- Liaise with other field service staff, both Epson and service partners, to share information
- Monitor product failure to identify any ongoing problem that may require attention and provide feedback to the Manager Technical Support. Escalate technical issues concerning C&I; products through the established technical escalation route
- Create training content and deliver courses on current and future C&I; products for Epson staff, customers, end users and service partners
- Initiate and maintain effective communications with service partners on issues with C&I; products
- Provide technical support expertise to sales exhibitions and events
- Keep allocated company products, test equipment and tools in good working order

What we ask for:Bottom of Form
- Demonstrable experience in field service (printing industry), technical support or production support
- Ability to

📌 Field Service Engineer (Barcelona)
🏢 Epson Europe B. V.
📍 Barcelona