Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. We are hiring for a Customer Service Representative with fluent German and English to be part of the Industrial Solutions Customer Service team located in Terrassa, Barcelona.

Key Responsibilities

- Process, monitor, and follow-up customers' purchasing orders
- Ensure effective service and administrative support for the assigned customers
- Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies
- Manage invoice creation, corrections, and the return of the material activities
- Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through efficient and friendly communication with customers, to maintain excellent customer relationships
- Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities

Relevant Experience and Skills

- Minimum of 1 year of experience in customer service, administration, or logistics
- Working knowledge of MS Office packages and Outlook
- Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
- Native or fluent level of German, as well as fluent English
- Flexibility, ability to multitask, to manage time and to adopt to changes
- Pro-active attitude, ability to take decisions when necessary, and to be a team player

What we offer you

- Permanent contract with career development
- Flexible work schedule (7.00 - 9.30 to 16.00 - 18.30)




- Hybrid working model (3 days of remote working per week)
- Shuttle bus from Plaza España (Barcelona city) to our office (Terrassa)
- Presential onboarding process for 2 months
- Attractive compensation package (including meal allowance & telework expenses)
- Social benefits are offered after one year (including health and life insurance, and pension plan)
- Free coffee & fruit during office days, language lessons, Employee Assistance program

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Donaldson Company helps solve some of the world's most complex filtration and contamination control challenges, and is one of the largest integral providers of unique filtration technologies and high-quality filters and parts. Our filtration technologies and products are used every day, in a variety of industries and environments, including aerospace, agriculture, construction, food and beverage, manufacturing, mining, power generation, transportation and many more. Key to our success, our 14,000 employees support customers at sales, manufacturing and distribution centers from over 140 locations on six continents. The filtration market continues to grow. Customers' needs for filtration solutions continue to evolve. And the opportunities for our products and our people continue to expand. Learn more at

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📌 Customer Service Representative (German) (Terrassa)
🏢 Barcelona, Spain Donaldson Ibèrica Soluciones
📍 Terrassa