- Lead complex, multi-site customer projects from onboarding through to operational autonomy.
- Act as the primary point of contact for customer leadership and operations teams.
- Coordinate the operational work of field technicians and internal specialists.
- Consult with global industrial clients to integrate robotics into their broader business workflows.
- Lead training and enablement sessions for diverse audiences.
Requirements
- Degree in engineering, robotics or a related field
- Proven track record in customer-facing role, ideally within robotics, industrial automation, or complex technical systems
- Excellent communicator, comfortable presenting to both executive leadership and operational teams
- Demonstrated ability to manage stakeholder relationships, navigate organizational dynamics, and drive user adoption in industrial environments
- Strong capability to coordinate teams, manage on-site priorities, and maintain project continuity in high-pressure, international settings
- Enthusiastic about frequent international travel (up to 60%)
Core Competencies
Demonstrates expertise in leading complex customer projects in robotics and industrial automation, with a strong focus on stakeholder management and team coordination in high-pressure environments. Proven ability to communicate effectively with diverse audiences and drive user adoption in international settings.