Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.
We’re looking for experienced customer service professionals to join our team as “Customer Support Agent”, at one of today's fastest-growing travel companies. You’ll be helping our customers before they depart and while they are in-destination to ensure we provide a differentiating level of customer service to set Exoticca apart
This is an exciting opportunity to utilize and develop your customer service skills in exchange for a highly competitive salary and limitless progression opportunities

Provide pre-departure, in-destination, and post-trip customer support:

Handle customer contacts across channels including inbound calls, chats and cases, emails and chats.




Help with visas and country-specific entry requirements.
Make cancellations, service amendments and refund requests.
Provide information about land and flight services.
Support customers with flight delays or cancellations.
Quality Assurance score
Minimum 2 years of contact center and/or customer service experience.
Previous travel industry contact center experience preferred.
Supporting North American accounts / customers and deep understanding of customer preferences and culture essential..
C1/C2 level English (verbal, reading, writing) required.
C1/C2 level Spanish, French or German is a huge plus
~Working knowledge of CRM systems such as Salesforce will be helpful.
~ Bachelor’s degree in hospitality, travel, tourism, or any related field is preferred but not essential.
Passionate about customer service
Passionate about customer service
Additionally, we propose the use of adaptable compensat

📌 Customer Experience Specialist (España)
🏢 Exoticca
📍 España