Ready to elevate your career and join a fast-growing team in the digital world?
Join our dynamic team at TP Spain in vibrant Barcelona and work on an exciting project with Google Local Services Ads — a game-changing tool for businesses everywhere
Responsibilities:
Verification Operations: Process and validate license, insurance, and business registration submissions for new reviews and recertifications.
Support & Escalations: Provide phone/email support for live advertisers and review escalated photo submissions requiring language expertise
Content Compliance: Provide responsive phone and email support for advertisers using review and related services.
Performance Monitoring: Evaluate provider quality, collaborate on improvement initiatives, and support retention through churn analysis and reporting.
Onboarding Assistance: Guide businesses through onboarding, ensuring all requirements are met for a smooth go-live process.
Expert Guidance: Develop expertise in regional onboarding processes, advising businesses on verification requirements.
Ad-Hoc Operations:



Tackle additional tasks as needed in a dynamic, fast-paced environment.
C2 level of Italian and C1 level of English.
1 year experience in customer service or support roles.
Good communication and organizational skills with attention to detail.
Motivated and able to work independently with guidance.
Bachelor’s degree in Business or related fields is beneficial.
1 year experience in compliance or verification is welcome.
Awareness of home services industries (e.g., plumbing, electrical) is a plus.
Desirable Skills
Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
Emotional Intelligence: Understanding and managing one's own

📌 Italian Speaking Customer Support Specialist (Barcelona)
🏢 Teleperformance Spain
📍 Barcelona